Job title: Manager, Renewals Desk
Company: Imprivata
Job description: Come join a winning team! Here at Imprivata, you’ll see a dedicated group of professionals who care about improving healthcare. Our team thrives on collaboration and sharing ideas, whether in a cross-functional meeting or at one of our virtual team-building events.While we’re diverse in our backgrounds and skills, we have much in common. A passion for our mission. A strong sense of integrity. A belief that we’re making a positive impact and a commitment to having fun.We are seeking a Manager, Renewals Desk to join our team. This is a hybrid opportunity based out of our Waltham, MA or Austin, TX office.Job SummaryThe Imprivata Customer Experience department is looking for a Manager of the Renewals Quote Desk to join our team. Our team believes a customer’s success is directly tied to the value they derive from our solutions and the positive impact we make on reducing friction in their end user’s experience. We like to work hard, exceed our renewal targets but not take ourselves too seriously.Our ideal candidate will have worked in fast-paced technology organizations with rapid growth and has experience managing subscription and maintenance renewals with customers/partners. You will be responsible for leading the team that manages renewal quoting operations and premier Channel renewals. The Manager will support the analysts and work with the renewal reps on contract review, quote pricing, and order processing. Additionally you’ll own the renewal process from end-to-end for our highest level of Channel partners. By developing/enhancing business processes, you will ensure the best experience possible for our customers during the renewal process.You should have a proven success with customers and internal stakeholders (e.g., Sales, Finance, Legal, and Customer Success) to ensure that value is realized for the customer and commercial objectives are aligned with the growth of our business. The Manager will identify process gaps, help with solutioning the improvements, and facilitate training as needed.Reporting directly to the VP of Renewals & Success Operations, this person will be joining a team of collaborative and energetic individuals that work closely to achieve our company targets. We are searching for a fun and passionate person that is motivated to help themself and the team succeed in their personal, financial, and career goals.Duties and ResponsibilitiesSupport the Renewals team with exceeding monthly/quarterly financial targetsManage a team of Quote Desk AnalystsSubject-Matter-Expert for internal teams such as Sales Operations, Finance, and Legal for renewal quoting processes and best practicesWork collaboratively with Finance and Legal to process renewals per company guidelinesResponsible for the quoting and order processing of maintenance/subscription RenewalsManage select channel partner relationships for their renewals dealsEnable the Renewals team to present quoting proposals to customers in a timely fashionComfort with quoting complex contracts for multiple products with usage and price increasesCapture, maintain, and disseminate accurate and relevant information using Salesforce.comCreate and maintain KPIs on the financial/operational health of the renewals businessAssist with forecasting renewal pricing and multi-year optionsDevelop playbook strategies and help facilitate the user trainingOther duties as assignedRequired QualificationsBachelor’s Degree or equivalent combination of education and experience8+ years’ experience in purchasing, operations, or renewing technology solutions3+ years’ experience managing teams in contract renewal, operations, sales, or finance rolesProficient with Microsoft Excel and a CRM system like Salesforce.comDemonstrated history of meeting performance targetsComfort quoting and managing a large volume of transactionsHighly organized with strong attention to detailStrong verbal, written and presentation skillsStrong time management, organizational and decision-making skillsAbility to work independently and collaboratively in a team environmentA passion for problem-solving, comfort with ambiguity and creativityMotivated to succeed and participate in the growth of an exciting, fast-paced SaaS companyThis position offers a total compensation range of $165,000.00 to $200,000.00 (inclusive of base salary and variable compensation, such as bonuses and incentives). In addition, more information about Imprivata’s benefit offerings can be found This range represents the high and low end of Imprivata’s compensation range for this position. Actual compensation will vary and may be above or below the range based on various factors, such as a candidate’s location, skills, experience, and qualifications.At Imprivata, we have a top-notch work environment, developmental opportunities, a competitive total rewards package, and the desire to have fun. If you have the skills and qualifications as we have described above, we want to hear from you!Imprivata provides equal employment opportunities, regardless of race, religion, age, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.#LI-Hybrid #LI-ML1
Expected salary: $165000 – 200000 per year
Location: Waltham, MA – Austin, TX
Job date: Wed, 18 Sep 2024 05:32:41 GMT
