Position Information
Position Information
| Posting Title | Scheduling Coordinator (Telestaff/UKG) – Reserved For AFD Employees Only |
|---|---|
| Job Requisition Number | AFD300533 |
| Position Number | 114901 |
| Job Type | Full-Time |
| Division Name | Fire Inspection Cs |
| Minimum Qualifications | Education and/or Equivalent Experience:
Licenses or Certifications:
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| Notes to Applicants | This role is pivotal and hinges on consistency, accuracy, and timing. Team Member will be dedicated to in-depth support of the features and functionality of the UKG TeleStaff software for Public Safety. This role is pivotal and hinges on consistency, accuracy, and timing. In addition to providing support for Public Safety Civil Service Members, you will provide knowledge, process guidance and usage tips, ensuring the highest accuracy for daily rostering. As a problem solver, you will research reported issues and provide guidance for resolution. You will analyze reported issues and carry out initial diagnostics before determining next step escalation to AFD UKG Core team for research and resolution. This position will regularly step back, look at the recurring questions and issues, and assist in development of job aids. Duties include:
Please note the following when completing the City of Austin application for this position:
Travel: If you are selected for this position and meet the Driver Safety Standards in the City of Austin Driver Safety Program, you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations. |
| Pay Range | $23.76 – $27.56 per hour |
| Hours | Monday – Friday; 9:00 a.m. to 6:00 p.m. |
| Job Close Date | 08/22/2024 |
| Type of Posting | Departmental Only |
| Department | Fire |
| Regular/Temporary | Regular |
| Grant Funded or Pooled Position | Not Applicable |
| Category | Clerical |
| Location | 4201 Ed Bluestein Blvd, Austin, TX 78721 |
| Preferred Qualifications |
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| Duties, Functions and Responsibilities | Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.
Responsibilities – Supervisor and/or Leadership Exercised:
|
| Knowledge, Skills and Abilities | Must possess required knowledge, skills, abilities and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
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| Criminal Background Investigation | This position has been approved for a Criminal Background Investigation. |
| EEO/ADA | The City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1. The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk. |
Supplemental Questions
Required fields are indicated with an asterisk (*).
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The minimum qualifications for this position require: Graduation with a Bachelor’s degree from an accredited college or university with major coursework in Business or Public Administration or related field, plus five (5) years of experience in a professional/administrative capacity. Education can substitute for the required experience for up to five (5) years. Experience can substitute for education for up to four (4) years. Do you meet these qualifications?- Yes
- No
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Are you currently an employee with the Austin Fire Department?- Yes
- No
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This position requires a criminal background investigation (CBI). By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful CBI to be hired.- I acknowledge and understand this position requires a Criminal Background Investigation.
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Describe your experience processing timesheets and resolving timekeeping issues.(Open Ended Question)
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Tell us about your previous interaction with work schedules.(Open Ended Question)
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Share an example of how you would go about auditing a timecard that does not match either Scheduled work time or Actual time worked.(Open Ended Question)
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Provide us with your experience using Staffing software and which software was it.(Open Ended Question)
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Please describe any previous work experience you have had in providing customer service.(Open Ended Question)
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Describe your experience with databases and spreadsheets.(Open Ended Question)
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Please describe your public service / public safety organizations experience.(Open Ended Question)
Optional & Required Documents
Required Documents
- Resume
Optional Documents
- Cover Letter
