Job Title: Servicenow Project Manager
Company: GG Tech Global Inc
Salary interval: hourly
Salary (min-max): – USD
Job level:
Company industry:
Description:
This position is on C2C for for both
Mclean, VA/Plano, TX location
Service Management Project Manager, a self-driven individual who would be accountable for managing & driving end-to-end ITSM programs (constituted of multiple projects). Examples of projects could be e.g. to implement various ITIL® processes utilizing tools like ServiceNow® etc., service catalog transformation, drive automation across IT services & respective technical processes etc.
**Job Description:**
* Collaborating with stakeholders to assess project requirements, review strategies, Drive decision, implementation, and governance.
* Managing several key/strategic projects at any given point in time preferably for ITSM
* Stakeholder Management (internal/ client) up to the Director/ VP career stage while ensuring high levels of client satisfaction.
* Handling commercial acumen i.e. Estimation, Budgeting, Earned Value Analysis, Maintaining GM & OI
* Maintaining strong business communication, presentation, and conflict management
* Maintaining and delivering quality metrics, burn down charts, progress, and status reporting at Portfolio Level
* Managing relationships & status reporting within the organization, with clients & applicable third parties
* Managing internal and external dependencies for the projects
* Create and track a plan to deliver the program goals, including the technical implementation plan.
* Manage dependencies across platform and technology teams to deliver transparency and visibility for key deliverables.
* Scope (requirements)/ backlog management, quality management and risks and issues management
* Create & manage end-to-end program plans.
* Accountable for end-to-end delivery of overall project
* Accountable & lead to deliver agreed solutions with agreed quality.
**Desired Skills/Requirements:**
· Graduate (minimum), MBA (IT/Operations) is preferred.
· 8-10 years of minimum project management experience in IT
· ITIL® or ITSM certifications preferred. PMP certification is desirable.
· Exposure to Service Management tools like ServiceNow, Summit, Cherwell, BMC Remedy, HPSM or any other equivalent industry standard ITSM tool (ServiceNow® or Summit is preferred)
Job Type: Contract
Pay: From $58.00 per hour
Expected hours: 40 per week
Schedule:
* 8 hour shift
Experience:
* BMC Remedy: 5 years (Preferred)
* SAM: 8 years (Preferred)
* Operations management: 7 years (Required)
* ServiceNow: 7 years (Required)
Ability to Commute:
* Plano, TX 75023 (Preferred)
Work Location: In person
