Position Information
Posting Title | Constituent Liaison – City Council Office District 6 |
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Job Requisition Number | COA092319 |
Position Number | 113363 |
Job Type | Full-Time |
Division Name | Mayor And Council |
Minimum Qualifications |
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Notes to Applicants |
Austin City Council District 6 is seeking a skilled and experienced Constituent Liaison. This position will act as an introduction to District 6’s mission by demonstrating their commitment to being a model of responsive public service. The ideal candidate has a passion and ability to quickly respond to constituent inquires; coordinate with City departmental staff on constituent casework, and serve as the first point of contact for anyone who calls or stops by the District office.
This position will document the type of requests made by constituents; make appropriate referrals to respective departments in the district and elsewhere across the City; track the process and share the status of the case with the referring constituent; and report the outcome so that the office can run reports to help identify issue trends and patters to inform a variety of stakeholders. In addition to serving the needs of District 6 through referrals and case management, this position will also build and maintain a directory of resources. This position also serves to gauge constituent satisfaction with District 6’s service level and programs, allowing this position to provide timely information to other departments to help further the mission of District 6. The Constituent Liaison also manages Councilwoman Kelly’s schedule, coordinates meeting and events, compiles public information requests, and manages record keeping. Successful candidates will demonstrate:
The following items are required to complete the application process:
Assessment: A skills assessment may be required for this position. Travel: If you are selected for this position, and meet the Driver Safety Standards in the City of Austin Driver Safety Program, you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations. |
Pay Range |
$27.00 – $31.00
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Hours |
Monday – Friday
8:00 a.m. – 5:00 p.m. Hours will vary depending on operational needs. Some evenings/weekends may be required. |
Job Close Date | 09/09/2024 |
Type of Posting | External |
Department | Mayor and Council |
Regular/Temporary | Regular |
Grant Funded or Pooled Position | Not Applicable |
Category | Clerical |
Location | 301 W 2nd St, Austin, TX |
Preferred Qualifications |
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Duties, Functions and Responsibilities |
Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.
Responsibilities– Supervision and/or Leadership Exercised:
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Knowledge, Skills and Abilities |
Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
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Criminal Background Investigation | This position does not require a Criminal Background Investigation |
EEO/ADA |
City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.
The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk. |
Information For City Employees: If you are an employee within | the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview. |
Supplemental Questions
Required fields are indicated with an asterisk (*).
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The minimum requirements of this position are a Bachelor’s degree in Business or Public Administration or related field plus five (5) years of experience in a professional/administrative capacity. Combination of equivalent experience and/or education. Do you meet these requirements?- Yes
- No
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Please describe why constituent services interests you.(Open Ended Question)
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Please describe your experience in inter-disciplinary coordination and in collaborating cross-departmentally, and with other local governments, State and federal agencies, departments, and community organizations.(Open Ended Question)
Optional & Required Documents
- Cover Letter
- Resume
Optional Documents